Legal
Terms of Service
Version 2026-10-07 · Effective 2026-10-07
NudhumOS is an enterprise organizational development platform provided to subscribing organisations. These Terms set out the basis on which the Platform may be used.
1. Agreement and acceptance
These Terms of Service govern access to and use of the NudhumOS platform, including all modules, content, reports and services made available through it (the "Platform").
By activating an account, accepting an invitation, or using the Platform, you accept these Terms on your own behalf and on behalf of the organisation that invited you (the "Customer"). If you do not accept them, do not activate the account.
2. Invitation-based access and account security
Access to the Platform is by invitation only. Accounts are issued to named individuals by an authorised administrator of the Customer and may not be shared, resold or transferred.
You are responsible for keeping your password and one-time sign-in codes confidential, and for all activity carried out under your account. Suspected compromise must be reported to the Customer's administrator or to NudhumOS without delay.
3. Subscriptions, modules and seats
The Platform is licensed as a subscription. The modules, number of seats and subscription period are those agreed with the Customer; modules outside the agreed scope are not available for use.
NudhumOS may add, improve or retire features. Where a change materially reduces agreed functionality, the Customer will be notified in advance.
Committed seats are a hard limit: once all committed seats are held by active or invited users, no further users can be added, invited or reactivated until additional seats are agreed. Archived users do not hold a seat. Additional seats are requested by the Customer's HR director and priced pro rata for the remainder of the subscription term. Committed seats are reduced only at renewal.
Pricing is determined by the country in which the Customer is registered and the country in which most of its employees work. If the information provided proves inaccurate, NudhumOS may adjust the price with prior notice. A launch discount applies only to the term of the quote that granted it; any renewal is made by a new quote at the official prices then in effect.
The subscription price is conditional on commitment for the full term. No amount is refundable if the Customer terminates early, and every remaining instalment becomes immediately due — except where the Customer terminates because of a material breach by NudhumOS that remains uncured for 30 days after written notice, in which case the paid portion relating to the remaining term is refunded.
Fees are in US dollars and exclude taxes and government charges, and are invoiced according to the payment schedule in the accepted quote. If the Customer is legally required to withhold any tax, the amount is grossed up so that NudhumOS receives the net amount stated in the quote. A payment request is issued for each payment, and the tax invoice is issued within 5–7 business days of receipt.
If a payment is overdue, NudhumOS may switch the account to read-only after 15 days and suspend access after a further 15 days; data is kept for 90 days. Access is restored once the overdue amount is received.
4. Customer data and ownership
All organisational data entered into the Platform — job descriptions, structures, competency frameworks, evaluations, performance records and related documents — remains the property of the Customer.
NudhumOS processes that data solely to provide, secure, support and improve the Platform, in accordance with the Privacy Policy. NudhumOS retains all rights in the Platform itself, including its methodologies, content libraries, software and interfaces.
5. Acceptable use
You agree not to attempt unauthorised access to any account, workspace or company data; not to copy, reverse engineer or resell the Platform or its content libraries; and not to upload unlawful, malicious or infringing material.
Automated extraction of Platform content beyond the export tools provided is not permitted.
6. AI-assisted guidance
The Platform includes AI assistance that explains methodology and drafts suggestions. It is advisory only: it does not approve records and does not replace the professional judgement of the Customer's management.
The Customer remains responsible for every decision recorded on the Platform, including approvals, evaluations and published documents.
7. AI Features and Fair Use
(a) AI features are included up to the AI allowance of the Customer's subscription, measured by NudhumOS from its usage records.
(b) NudhumOS may apply technical limits per user, per feature or per period to protect service quality and cost.
(c) When the allowance is reached, AI features may be paused until the next period or until the Customer purchases additional allowance at the then-current official rates; all non-AI features remain available, subject to clause (g) where overage applies.
(d) Because AI processing costs depend on third-party providers, NudhumOS may revise AI allowances or AI-related prices with at least 30 days' prior written notice; changes apply from the next billing period or renewal, and the Customer may cancel the affected AI add-on before the change takes effect.
(e) NudhumOS's usage records are the reference for allowance calculations; the Customer may request a usage statement.
(f) Automated or abusive use (scripts, scraping, shared credentials, attempts to bypass limits) allows NudhumOS to suspend AI features.
(g) Where the Customer's order form provides for overage, AI usage beyond the included allowance is invoiced quarterly in arrears at the overage rate stated in the order form, together with a usage statement; the Customer may instead choose to have AI features paused when the allowance is reached.
(h) AI models and tools process data through third-party service providers under their own terms and data-retention policies, as described in the Privacy Policy. Some providers may retain data according to their policies, and data may be processed outside the Customer's country. The Customer may request zero-retention processing only, in which case NudhumOS sends the Customer's AI requests only to models that do not retain data.
8. Support access and audit
To resolve issues and safeguard service quality, authorised NudhumOS personnel may access a Customer workspace as described in the Privacy Policy. Every such access is recorded in the Platform's append-only audit trail.
9. Availability, warranties and liability
NudhumOS works to keep the Platform available and secure, but the Platform is provided without warranty of uninterrupted or error-free operation.
To the maximum extent permitted by law, NudhumOS is not liable for indirect or consequential loss, and its total liability is limited to the subscription fees paid for the twelve months preceding the claim.
10. Suspension and termination
An account may be suspended or withdrawn by the Customer's administrator at any time. NudhumOS may suspend the Customer's workspace for non-payment, breach of these Terms, a subscription that ended without renewal, or at the Customer's request, after at least 7 days' written notice by email to the Customer's HR director and the person who accepted the quote; where there is a security concern (such as a suspected account compromise), access may be suspended immediately and notice is sent at the same time.
When the subscription ends, the Platform remains available for reading and export for 90 days, after which the data is permanently deleted following notice to the Customer. A workspace archived by NudhumOS keeps its data, with no access, until it is restored or deleted.
11. Changes to these Terms
These Terms may be updated. Each published version carries a version number and effective date, and material changes are communicated to Customer administrators.
Continued use of the Platform after an update constitutes acceptance of the updated Terms.